System zarządzania posiadacza certyfikatu odnosi się do standardu ISO 9001:2015.
Zakresy certyfikatu
ISO 22301
Provision of specialized Business Process Outsourcing Services in Inbound and outbound, Retention, Customer Service, Telesales, Back-office, technical support, Chat and Video chat
ISO/IEC 20000-1
Service Management System of SPEEEX Shpk for business process outsourcing, to all clients, according to service catalogue.
ISO/IEC 27001
ISMS for provision of specialized Business Process Outsourcing Services in Inbound and Outbound, Retention, Customer Services, Telesales, Back office, technical Support, Chat and Video chat according to the statement of applicability 01.02.2022.