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  • Certified Management Systems

    • Management Systems

      ISO 22301, ISO 9001, ISO/IEC 20000-1, and ISO/IEC 27001

    • Certificate Holder

      SPEEEX Shpk

    • Test Mark Number

      9108652705

    The certificate holder's Management System corresponds to standard ISO 9001:2015.

    Certificate scopes

    • ISO 22301

      Provision of specialized Business Process Outsourcing Services in Inbound and outbound, Retention, Customer Service, Telesales, Back-office, technical support, Chat and Video chat

    • ISO 9001

      Provision of specialized Business Process Outsourcing Services in Inbound and outbound, Retention, Customer Service, Telesales, Back-office, technical support, Chat and Video chat.

    • ISO/IEC 20000-1

      Service Management System of SPEEEX Shpk for business process outsourcing, to all clients, according to service catalogue.

    • ISO/IEC 27001

      ISMS for provision of specialized Business Process Outsourcing Services in Inbound and Outbound, Retention, Customer Services, Telesales, Back office, technical Support, Chat and Video chat according to the statement of applicability 01.02.2022.

    Certificates for these Management Systems

    Contact to the certificate holder

    SPEEEX Shpk

    Rruga UCK 208
    10000 Pristina
    XK