In the examination participants prove their knowledge in the following areas:

• Communication, presentation and facilitation skills;
• Basic understanding in conducting training needs analysis (TNA) to ensure effectiveness of training delivery in the context of educational organization;
• Knowledge and understanding in the latest trends, issues and processes in communication arts, customer service, data privacy, health and safety as well as the roles and responsibilities of a trainer.

Successful candidates have the competence in order to:

• Set training objectives and develop skills in conducting training needs analysis (TNA) effectively;
• Analyze adult learning principles and learning styles and their nexus in effective training design and delivery;
• Enhance their communication, presentation and facilitation skills in conducting training;
• Apply appropriate training approaches, strategies and techniques during demonstration teaching.