Successful participation in the eisq GmbH & Co. KG’s qualification „Module 1“ and „Module II“ from the series „Steering Service Providers“, recognized by the personnel certification body. Admission to the exam is granted upon a minimum attendance of 80%.

• Written exam (multiple choice)

In the examination participants prove their knowledge in the following areas:

• Correct measurement of the quality of the service provision of a service provider
• Extensive knowledge of the role as an operations vendor  manager
• Proficiency in essential facets of emergency management
• Understanding of the correlation between remuneration and steering
• Integration of service providers into the organization
• Understanding of the aspects around the choice of a suitable service provider
• Correct classification of the rights and duties of an operations vendor manager
• Use of tools in the steering of a service provider

With their work “Operations Vendor Managers with TÜV Rheinland certified qualification” ensure successful outsourcing of services. They confidently steer service providers and ensure the right balance of interests between client and supplier. As experts for leadership without managerial authority they win the service providers’ employees for the goals of the outsourcer. Their key qualification makes them experts in supplier relationship management.

Participants prove that their competence is up-to-date in a recertification process.