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Identyfikator 0000055966: Service Employee of Viessmann Werke with TÜV Rheinland Certified Qualification

Strona jest dostępna w innych językach: German
Tytuł kwalifikacji:Service Employee of Viessmann Werke with TÜV Rheinland Certified Qualification
Wymagania wstępne:

Proof of participation in a training, carried out by VOSS+PARTNER GmbH, recognized by the Personnel Certification body PersCert TÜV.

Składowe egzaminów:
  • Written exam (multiple choice)
  • Proof of a successful practical coaching
Wymagane kompetencje:

In the examination participants prove their knowledge in the following areas:

  • Self-perception as an employee in the field of service
  • Role of “Attitude in service”
  • Building positive relationships
  • Avoiding communication barriers
  • Targeted use of question techniques
  • Good listening skills
  • Conducting conversations in a client-oriented manner
  • Mastering difficult situations in conversations

Successful candidates are in a position to conduct client contacts via phone and personally in a consistently friendly and solution-oriented manner. For handling difficult situations they can develop and use alternative courses of action.

 

Cooperation partner

Recertyfikacja:

In a recertification process, the participants prove that their competence is up-to-date.

Currently implemented in:Niemcy