• Completed vocational training or a minimum of 2 years of professional experience and
• One year specific professional experience in the area of Service/Information/Checkout and
• Successful participation in the seminar „Professional Service/Information/Checkout" comprising at least 60 lessons (of which a minimum of 40 lessons as classroom training). Participation is considered successful if the participant is present for at least 80% of the total duration of the seminar, confirmed by signature.

• Written exam (multiple choice)
• Oral exam

In the examination participants prove their knowledge in the following areas:

• Customer orientation
• Customer Service and communication
• Presenting and visualization
• Training of new staff
• Workplace organization
• Planning of staff requirements and deployment
• Checkout process and supervision
• Theft prevention
• Complaint management
• Conflict Management
• Stress management

Successful participants are in a position to responsibly assume operational and administrative tasks in the areas of service, information and checkout.

The participants prove that their competence is up-to-date in a recertification process.