• Fluent in English
• Holding a position at the Nestlé Professional ProCare team being responsible for one or more of the below fields:
  • Product delivery
  • Installation of beverage machines
  • Preventive and corrective maintenance
• Completion of training course “Nestlé Professional ProCare Service Excellence Training - Level I”
• Participation of the following exercises conducted during the training:
  • Self-introduction
  • Hand-over of product to customer

• written exam (multiple choice)

In the examination participants prove their knowledge in the following areas:

• Nestlé Professional ProCare Beverage services - vision, mission and objectives
• Nestlé Professional ProCare Beverage services - customer service standards
• Nestlé Professional ProCare Beverage services - communication techniques

Successful candidates have the sound knowledge of Nestlé Professional ProCare beverage service and brand standards.

1. Proof of continued professional experience as Nestlé Professional ProCare service representative
2. Re-examination in form of a written (Multiple Choice) examination