University degree and a minimum of 3 years of professional experience or general qualification for university entrance and a  minimum of 5 years of professional experience as well as the successful participation in the TÜV Rheinland Akademie qualification “Operational Process Manager (TÜV)”, recognized by the certification body. Admission to the exam is granted upon a minimum attendance of 80%.

Written examination (multiple choice)

In the exam, participants prove their knowledge in the following areas:

• Overview process management
• Types and structures of processes
• Process model and process map 
• Process description and documentation
• Potential for optimization of processes
• Process indicators for process management
• Operational process management cycle
• Process and corporate goals
• Development, planning and management of target processes
• Calculation of process costs
• Process optimization
• Roles in process organization

„Operational Process Managers” are in a position to steer and improve processes in a goal-, competence- and resource-oriented manner. They have mastered the essential methods that promote sustainable acceptance by and support of all parties involved in the process.

Recertification requires the proof of attendance of a minimum of 8 teaching units of further training in this field per year, and continued professional activity in