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ID No. 0000043357: Certified Qualification of the CustomerService Employees in the Energy and Utility Services of envia Mitteldeutsche Energie AG

The requested ID page is also available in the following languages: German
Certification Program Title:Certified Qualification of the CustomerService Employees in the Energy and Utility Services of envia Mitteldeutsche Energie AG
Admission Requirements:

A minimum of 75% of the customer service employees of the company have successfully taken part in the 6 module training programme “Customer Service Employee in the Energy and Utility Industry” according to the curriculum of PVM Consulting and recognized by the certification body.

Examination Components:

• Written examination
• Oral examination

Required Competencies:

In the examination participants prove their knowledge in the following areas:

• Company and industry information
• Technical fundamentals of the energy industry
• Legal fundamentals
• Billing of energy
• Communications and conflict training

With the certificate “Customer Service Employee in the Energy and Utility Industry” the effectiveness of the defined processes for the employee qualification in the field of company customer service is demonstrated. Annual checks and a recertification process for certified employees ensure sustainability of the measures taken.

Cooperation Partner:envia Mitteldeutsche Energie AG
Currently implemented in:Germany