ID No. 0000043357: Certified Qualification of the CustomerService Employees in the Energy and Utility Services of envia Mitteldeutsche Energie AG

Certification Program Title: | Certified Qualification of the CustomerService Employees in the Energy and Utility Services of envia Mitteldeutsche Energie AG |
Admission Requirements: | A minimum of 75% of the customer service employees of the company have successfully taken part in the 6 module training programme “Customer Service Employee in the Energy and Utility Industry” according to the curriculum of PVM Consulting and recognized by the certification body. |
Examination Components: |
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Required Competencies: | In the examination participants prove their knowledge in the following areas:
With the certificate “Customer Service Employee in the Energy and Utility Industry” the effectiveness of the defined processes for the employee qualification in the field of company customer service is demonstrated. Annual checks and a recertification process for certified employees ensure sustainability of the measures taken. |
Cooperation Partner: | envia Mitteldeutsche Energie AG |
Currently implemented in: | Germany |