ID No. 0000039996: T-Systems Senior Service Manager with TÜV Rheinland Certified Qualification

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Certification Program Title:T-Systems Senior Service Manager with TÜV Rheinland Certified Qualification
Admission Requirements:
  • A minimum of 20 hours per week of professional activity in Service Management in the last 60 months.
  • 2 give backs have been provided.
  • 2 SDM coachings have been carried out.
  • The participant has a valid ITIL Foundation certificate, granted by an authorized body.
  • The participant has a Service Management Campus Advanced qualification or has successfully completed an equivalent certification.
  • The participant can prove the 3. Go Ahead! Expert Group 3 level competence.
  • The participant has successfully participated in the T-Systems Service Manager Certification. Proof is provided by the corresponding confirmation of participation. Participation is considered successful when the participant can prove they have attended 80% of the total duration of the seminar by signature.
Examination Components:

Oral exam

Required Competencies:

By fulfilling the admission requirements and successfully participating in the Certification Council participants prove their competence in acting independently in an international management position according to the T-Systems Service Standard. T-Systems Senior Service Manager with TÜV Rheinland Certified Qualification have mastered complex and unexpected service situations across departments.

During the course of recertification this competence is maintained by proving a refresher course (8 teaching units) and professional activity as a Senior Service Manager of 20 hours per week for 24 months during the last 3 years.