• Successful participation in the concept „ Learning on the Job – Competence Building in Temporary Work“,  in cooperation with Randstad Deutschland GmbH & Co. KG and  recognized by the certification body
• Completion of the defined specialist module in the format of “Assistant for Dialogue Marketing” and the defined minimum time per module
• Proof of successful completion of the “Health and Safety” test

• Written examination (multiple choice)
• Oral examination

In the examination participants prove their knowledge in the following areas:

• Basic knowledge about call centres
• Fundamentals of communication
• Dialogue processes in Inbound
• Dialogue processes in Outbound
• Dialogue processes with other media

Assistants for Dialogue Marketing with TÜV Rheinland Certified Qualification have gained experience through temporary work in various operational areas and have proven the knowledge gained in the examination. They have comprehensive competencies as Assistants for Dialogue Marketing and can apply these in practice.