ID No. 0000038905: Claims Handler/Adjuster with TÜV Rheinland Certified Qualification

The requested ID page is also available in the following languages: German
Certification Program Title:Claims Handler/Adjuster with TÜV Rheinland Certified Qualification
Admission Requirements:
  • Practical experience as Professional or Master Craftsman in construction work.
  • Successful participation in the 2 day training course “Claims Handler for Damage to Buildings” (ISS) recognized by the certification body.
  • Admission to the exam is granted upon a minimum attendance of 80%.
Examination Components:

Written examination (multiple choice and open questions)

Required Competencies:

In the examination participants prove their knowledge in the following areas:

  • Rules and regulations of minimising damage
  • Recovery obligations for damage to buildings requiring compensation
  • Fundamentals of contract law and insurance contract law
  • Competence in methods of damage localization
  • Competence in measuring techniques and methods of drying components
  • Rules and competence regarding decontamination measures
  • Creation of documentation and minutes in the limitation of damage
  • Commercial regulations in dealing with customers


The “Claims Handler with TÜV Rheinland Certified Qualification” knows the currently recognised rules of engineering and is in a position to assess all the relevant work of reconstruction companies based on these rules.

Cooperation Partner:ISS AG - Deutsche Gütegemeinschaft ImmobilienSchadenService AG
Currently implemented in:Germany