Admission requirement is the participation in the modules QM1 and QM2 of the training programme “Quality Management in Call and Service Centres” from qualitycube GmbH.

• Written examination

In the examination participants prove their knowledge in the following areas

• Overview Quality-Test Marks
• Call Center Standards DIN EN 15838 and QMCC
• DIN EN ISO 9001:2008-Norm and EFQM- Excellence Model
• Introduction of a quality management standard in a company
• Process description and documentation
• The Quality Representative in the Service Centre
• From audit plan to implementation
• Interviewing for Auditors

“Quality Representatives Service Center with TÜV Rheinland Certified Qualification” are in a position to achieve and ensure the necessary high quality in a company in the long term. They are in a position to carry out internal audits in their company and to work as Quality Representatives.