ID No. 0000028686: Quality Representative Service Center with TÜV Rheinland Certified Qualification

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Certification Program Title:Quality Representative Service Center with TÜV Rheinland Certified Qualification
Admission Requirements:

Admission requirement is the participation in the modules QM1 and QM2 of the training programme “Quality Management in Call and Service Centres” from qualitycube GmbH.

Examination Components:
  • Written examination
Required Competencies:

In the examination participants prove their knowledge in the following areas

  • Overview Quality-Test Marks
  • Call Center Standards DIN EN 15838 and QMCC
  • DIN EN ISO 9001:2008-Norm and EFQM- Excellence Model
  • Introduction of a quality management standard in a company
  • Process description and documentation
  • The Quality Representative in the Service Centre
  • From audit plan to implementation
  • Interviewing for Auditors

“Quality Representatives Service Center with TÜV Rheinland Certified Qualification” are in a position to achieve and ensure the necessary high quality in a company in the long term. They are in a position to carry out internal audits in their company and to work as Quality Representatives.

Cooperation Partner:qualitycube GmbH