ID号码 0000006832: Customer Service Representative in the Energy and Utility Sector with TÜV Rheinland Certified Qualification

此ID页面可选择下列语言: German
认证项目名称:Customer Service Representative in the Energy and Utility Sector with TÜV Rheinland Certified Qualification
入学要求:

Successful participation in the 6-module qualification „ Customer Service Representative in the Energy and Utility Sector“ according to the curriculum of PVM Consulting recognised by the certification body.

考试内容:

• Written examination
• Oral examination

必需具备的能力:

In the examination participants prove their knowledge in the following areas:

• Company and industry sector information
• Technical fundamentals of the energy sector
• Legal fundamentals
• Energy billing
• Communication and conflict training

“Customer Service Representatives in the Energy and Utility Sector with TÜV Rheinland Certified Qualification” have fundamental knowledge of the energy sector, legal and product specifics. This makes the professional argumentation with the customer easier and enables them to advise their customers professionally and competently.

合作伙伴:PVM Consulting
目前适用地区:德国