Identyfikator 0000006832: Customer Service Representative in the Energy and Utility Sector with TÜV Rheinland Certified Qualification

Strona jest dostępna w innych językach: German
Tytuł kwalifikacji:Customer Service Representative in the Energy and Utility Sector with TÜV Rheinland Certified Qualification
Wymagania wstępne:

Successful participation in the 6-module qualification „ Customer Service Representative in the Energy and Utility Sector“ according to the curriculum of PVM Consulting recognised by the certification body.

Składowe egzaminów:

• Written examination
• Oral examination

Wymagane kompetencje:

In the examination participants prove their knowledge in the following areas:

• Company and industry sector information
• Technical fundamentals of the energy sector
• Legal fundamentals
• Energy billing
• Communication and conflict training

“Customer Service Representatives in the Energy and Utility Sector with TÜV Rheinland Certified Qualification” have fundamental knowledge of the energy sector, legal and product specifics. This makes the professional argumentation with the customer easier and enables them to advise their customers professionally and competently.

Partner:PVM Consulting
Currently implemented in:Niemcy