ID No. 0000006832: Customer Service Representative in the Energy and Utility Sector with TÜV Rheinland Certified Qualification

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Certified Properties:

Description of this Qualification

Qualification Title:Customer Service Representative in the Energy and Utility Sector with TÜV Rheinland Certified Qualification
Admission Requirements:
Successful participation in the 6-module qualification „ Customer Service Representative in the Energy and Utility Sector“ according to the curriculum of PVM Consulting recognised by the certification body.
Examination Components:
• Written examination
• Oral examination
Required Competencies:
In the examination participants prove their knowledge in the following areas:

• Company and industry sector information
• Technical fundamentals of the energy sector
• Legal fundamentals
• Energy billing
• Communication and conflict training

“Customer Service Representatives in the Energy and Utility Sector with TÜV Rheinland Certified Qualification” have fundamental knowledge of the energy sector, legal and product specifics. This makes the professional argumentation with the customer easier and enables them to advise their customers professionally and competently.
Cooperation Partner:PVM Consulting