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    • Certificate No. 01 100 1820575

    • Certificate Number
      01 100 1820575
    • Certificate Holder
      SPEEEX Shpk

      Rruga UCK 208
      10000 Pristina
      XK
    • Scope

      Provision of specialized Business Process Outsourcing Services in Inbound and outbound, Retention, Customer Service, Telesales, Back-office, technical support, Chat and Video chat.

      Spezialisierte Dienstleistung im Business Process Outsourcing für die Bereich Inbound und Outbound, Retention, Kundenservice, Telesales, Backoffice, technischer Support, Chat und Videochat.

      Albanian:
      Ofrimi i shërbimeve të specializuara në Business Process Outsourcing për Inbound dhe Outbound, Retention, Customer Services, Telesales, Backoffice, technical Support, Chat dhe Videochat.

    • Certificate Type
      ISO 9001

      Quality Management System ISO 9001
      Standard for Quality Management Systems

      ISO 9001 is a voluntary standard for quality management systems, issued by ISO, the International Organization for Standardization.

      ISO 9001 has been designed to help organizations ensure that they meet customers' needs and that quality is consistently improved. The quality management system showing the TÜV Rheinland mark is audited and certified by TÜV Rheinland.

      Expert auditors analyze and evaluate the customers' organization. If all necessary requirements are fulfilled, the organization is certified according to ISO 9001. The quality management system of the organization is subject to periodic surveillance.

      Certified organizations may use the test mark in their communications.

      More information on this service: ISO 9001